Frequently Asked Questions
The Cancer Treatment and Research Center - CTIC - is located in the northern part of Bogota, Colombia. The address is Carrera 14 No. 169-49
- Online Payments:
Go to https://www.cticsarmientoangulo.org/pagos, where you can make payments for:
National Patient:
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PSE: Payment method using your savings account debit or the local currency account.
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• Credit Card or Debit Card: Payment method for VISA, MASTERCARD and/or AMERICAN EXPRESS credit cards. You may also use any debit card from national finance entities from the VISA, MASTERCARD or AMERICAN EXPRESS groups.
International Patient:
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CREDIT CARD: Payment method available for any VISA, MASTERCARD or AMERICAN EXPRESS credit cards..
By paying online you will be able to schedule the paid service immediately.
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In-person payments at CTIC:
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CASH PAYMENTS: Our payment and admissions offices may receive up to $5.000.000 COP per patient in cash. If said payment is superior to this amount, you should go to the nearest banking entity to make the payment through a consignment.
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CREDIT CARD OR DEBIT CARD: Payment method for VISA, MASTERCARD and/or AMERICAN EXPRESS credit cards. You may also use any debit card from national finance entities from the VISA, MASTERCARD or AMERICAN EXPRESS groups. Make sure to present the original Government ID of the cardholder to prove the ownership of said card as is mandatory.
By paying in-person you will be able to schedule the paid service immediately.
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DEPOSIT OR BANKS TRANSFER:
If you wish to pay via deposit or bank transfer, you must take this information into account:
Bank entity: BANCO DE BOGOTÁ.
Account holder: FUNDACIÓN CTIC.
Account type: Ahorros
Account number: 062065586.
Nit: 901.002.487-0
By using this payment method, it has a verification time from 4 to 12 working hours after sending payment support to the e-mail address: tesoreria@fctic.org. Once confirmed, you will be able to schedule the paid service.
You must fill the FOT-TSR-017 FORMATO SOLICITUD DEVOLUCIÓN A PACIENTE
Once filled, you must send it to the email addresses: devoluciones@fctic.org with a copy to tesoreria@fctic.org.
The maximum time to receive your refund will be of 15 working days after we receive said form and the corresponding supports.
CTIC offers comprehensive care for adult and pediatric oncologic patients, although at first we will focus on the adult population. We provide specialized consultation, diagnostic imaging and nuclear medicine, clinical and pathology lab services, hospitalization, radiotherapy, chemotherapy, and surgery.
At CTIC we have several communication channels
By phone
Call center 601 7448000
Business hours
Monday to Friday: 8:00 a.m. to 6:00 p.m.
Saturdays: 8:00 a.m. to 12:00 m.
Switchboard 601 7454421
Business hours
Monday to Friday: 7:30 a.m. to 5:00 p.m.
Saturdays: 7:00 a.m. to 12:00 m.
E-mail
experiencia@fctic.org
Web portal
www.cticsarmientoangulo.org contact us option or
ethical line https://www.cticsarmientoangulo.org/ethical-line
Suggestion box
You can leave all your comments in the suggestion boxes available at CTIC
Personalized services
At CTIC, User Experience staff available in the various functional units will offer guidance and support to patients and families and assist u with their needs.
Send your request to historiaclinica@fctic.org and attach the completed form “COPY OF CLINICAL RECORD REQUEST - ADULT PATIENT” plus the documents to support the proceeding; should the request be submitted by a person who is not the patient, we recommend that you follow the established guidelines and complete the form entitled “AUTHORIZATION TO PROVIDE CLINICAL RECORD TO A THIRD PARTY”.
Patients will be able to access CTIC services through their affiliation to the health and social security system under the contributive and subsidized regimes, provided the Benefits Plan Management organizations with a formal agreement with CTIC authorize service provision in our facilities. In summary, only the people who are authorized by the insurer with an effective agreement will be able to gain access. Access through out-of-pocket payment will also be possible to any person who may have an interest.
Partial hospitalization services are available for priority care of symptoms related to the oncologic disease or its treatment. Care is provided by an internal medicine specialist and can be scheduled in advance (priority consultation).
To access this service, make your appointment through the call center (601-7448000), on the second or fourth floors of the outpatient clinic if your are there for other medical assessments, or directly at the service located in Underground Floor 1 of the hospital.
In case of serious or severe symptoms requiring immediate care, please go to the nearest emergency service.
For additional information, please see the patient information piece.
If you are interested in any of our services, please call our (601) 7448000 service line and leave your contact information. We will get back to you with additional information.
Laboratory test results are forwarded — prior authorization of the patient — to the registered e-mail address. Alternatively, they can be collected directly from the laboratory located on the second floor, from Monday to Friday between 6:00 a.m. and 3:00 p.m.
Diagnostic imaging results will be delivered through a link sent to the patient’s e-mail address (prior authorization). They can also be collected in person at the diagnostic imaging service.
Visits are allowed around the clock. However, please bear in mind the following considerations:
- Outpatient Clinics
During the day: Up to one person is allowed to accompany patients with functional limitations and/or clinical conditions that require permanent assistance.
- Inpatient wards
During the day: Up to two visitors are allowed at any given time, taking turns as needed.
During the night: Visitors can take turns to be with patients between 6:00 a.m. and 8:00 p.m.
- Intensive Care Unit
During the day: Up to two visitors are allowed at any given time, taking turns as needed.
During the night: Visitors can take turns to be with patients between 6:00 a.m. and 8:00 p.m.