Your rights and duties
Your Rights
DIGNITY
Right to be treated with dignity and not be discriminated against.
HYGIENE
Right to receive health services in conditions of hygiene, safety and respect for privacy.
MEDICAL CARE
Right to receive the best medical assistance available throughout your entire disease process.
TIMELINESS
Right to receive timely, continuous, uninterrupted and comprehensive services.
COMMUNICATION
Right to receive clear and timely information about your health condition, the care you will receive and the risks associated with the treatment.
KNOWLEDGE
Right to a second medical opinion if you wish, and to require your insurance company to consider the opinion given by an external healthcare professional.
INFORMATION
Right to be informed about the cost of your care.
RESPECT
Right to receive or decline spiritual or moral support
CONFIDENTIALITY
Right to strict confidentiality of your clinical information.
DECISION
Right to accept or decline any treatment and to require that your opinion is respected and taken into account.
RESEARCH
Right to be informed and included, prior authorization, in scientific research studies. Resolution 4343 of 2012.
Your Duties
SELF-CARE
AS A USER YOU ARE REQUIRED to take care of your health,family and community
ACTION
AS A USER YOU ARE REQUIRED to abide by the rules and act in good faith towards the Health System.
COMPLIANCE
AS A USER YOU ARE REQUIRED to comply responsibly with the recommendations given to you by the healthcare professionals in charge of your care.
INFORMATION
AS A USER YOU ARE REQUIRED to provide the information needed for your medical care, and cover expenses in accordance with your financial capacity.
SOLIDARITY
AS A USER YOU ARE REQUIRED to act in solidarity in relation to situations that threaten the life or the health of the people.
RESPECT
AS A USER YOU ARE REQUIRED to respect the healthcare staff and care for the facilities where you receive healthcare services.